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EndNote: a beginner's guide

An introduction to EndNote Desktop for new users. Learn how to create a Library, add and modify references, use EndNote with Microsoft Word, add groups, add full-text PDFs, and back-up your EndNote Desktop library. Also includes EndNote Online.

Where to get help

Downloading and installing EndNote Desktop

Contact RMIT's IT Connect for help with downloading or installing EndNote Desktop.


Creating, storing and managing your references

Library staff can help you with creating, storing and managing your references. Contact us via our Ask the Library chat and e-mail service, or you can ring us on +61 3 9925 2020.

The Library's EndNote help and training page is also useful.


Problems with EndNote Desktop libraries and MS Word documents

If you need advanced technical troubleshooting, please use these resources from

  • EndNote Support - Chat with an EndNote expert, submit an online enquiry, e-mail the support team, access learning and training materials, and consult various articles that provide answers to common questions.
  • EndNote Community - A place where EndNote users post questions to an issue for which other users provide answers.

Other EndNote help and training pages

Training on YouTube


Further training and support materials


EndNote on social media