Course details

Level: General                                                    Updated: 2/21/2020

Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you develop the cross-cultural intelligence to navigate cultural differences. She outlines the six primary areas of cultural difference, highlighting the differences between high- and low-context cultures. Once you can recognize the differences, she helps you use visual and nonvisual cues in the environment to inform your actions and respond effectively.

Learning objectives

• Review the differences between high and low context culture.
• Define individual culture.
• Explore the differences between a direct and an indirect communicator.
• Define a high status culture.
• Define risk as it relates to culture.
• Recall the scenario that best describes a monocronic workplace.
• Review the characteristics of a person with a internal locus of control.

Course details

Level: General                                             Released: 5/11/2018

Find greater meaning, well-being, and productivity by learning how to interact with others across differences. Continue your Thrive journey and discover how to create inclusive environments where everyone can thrive. In this course, Arianna Huffington and Verna Myers discuss the impact of our cultural lens on our daily relations and how to counter bias in our words and actions.

Succeed in Any Culture, in Every Situation   In today's global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it's impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You'll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations: making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams.    

Building cultural intelligence

The earner of this credential has learnt to approach diverse workplaces with sensitivity and openness. They've developed strategies for understanding how workmates from different cultural backgrounds think and approach things, to help foster a cohesive team dynamic and a united workplace.

What will the leaders of the future need? Julia Middleton argues that it is cultural intelligence, an evolution - moving from IQ and EQ. But what is CQ, how do you master it and why is it so important in a smaller but more interconnected world?

Identity is built by each of our experiences - staying open to the stories and realities of others enables a more diverse society. A Malaysian-Chinese Kiwi educated in New Zealand, Shireen’s personal experience of moving regularly between the Asia and the West led her explore how culture can have an impact in working and personal relationships, and how it shapes our identity.